Leica Geosystems places a lot of emphasis on high quality standards and first class workmanship in its production processes. This can only be achieved when one works together with the best partners, when all components meet demanding requirements and when professionalism is the most important criteria in the complete production process. This is reflected in an exceptionally low proportion of warranty claims. Customers shall also profit from this success – Leica Geosystems gifts its customers an additional year's warranty for the Leica DISTO™, Leica Roteo and Leica Lino series. In order to obtain the additional year's warranty free-of-charge simply register within 8 weeks from the purchase date.
If, contrary to expectations, the equipment fails within that period, Leica Geosystems professional After Sales Service will offer a fast and customer-friendly solution. Defective units will be replaced quickly and straightforwardly by the specialist retailer. Even after expiry of the warranty period, defective units will be replaced by new ones for an attractive repair price. This concept offers significant advantages for our retailers as well as our end customers.
Advantages for our retailers:
- customer problems are solved immediately
- more customer satisfaction and customer loyalty
- simple process handling without red tape
Advantages for end customers:
- no loss of time and hence no loss in productivity, as the unit does not have to be sent in
- fast and straightforward solution
- transparent repair costs
- no additional costs for packaging, transport, etc.
With this concept we provide a solid basis for the problem-free use of our laser instruments and provide additional assurance.
